Exchange and Return Policy

An item may be returned for an exchange of the same value or greater. Shipping charges are not refundable. E-mail us at info@shakashoes.com within 7 days of receipt of item so we can discuss the return and issue you a Return Authorization Number (RA#) and shipping instructions.

Do not return your product without first contacting customer service. We do not accept returns without a Return Authorization Number (RA#). Please include your order number and specific reasons for return (ie: too small, too big, manufacturing deflect…). The buyer is responsible for paying all shipping charges on all returned items. New items that have been used, worn or are damaged will not be taken for exchange credit and will be returned to the buyer at buyers expense. The best bet to avoid a return is to look the item over carefully, ask questions if need be via e-mail, then make your purchase.

Any unauthorized returns without RA#’s will be donated to charitable organizations.

Turnaround time for exchanges and returns, with shipping, is about three (3) weeks, but may vary.